CSM won't download installation media

Problem:

Centero Software Manager won't download installation media and "Download status" in CSM is "Not found".

Troubleshoot:

  1. Open command prompt as administrator
  2. Run command: bitsadmin /list /allusers
  3. If result shows any errors, proceed to "Solution 1" step
  4. Otherwise proceed to "Solution 2" step

Solution 1:

  1. Disable scheduled task "Centero Software Manager - download" from scheduled tasks
  2. Open command prompt as administrator
  3. Run following commands
    1. net stop bits  
    2. del C:\ProgramData\Microsoft\Network\Downloader\qmgr0.dat 
    3. del C:\ProgramData\Microsoft\Network\Downloader\qmgr1.dat 
    4. net start bits 
  4. Re-run "Bitsadmin /list /allusers" command and make sure queue is empty
  5. Open C:\ProgramData\Centero\Software Manager\PackageDownloader\PackageDownloader.DownloadHistory.xml file with notepad and check if there is any marks of applications that failed to download. Delete any rows that includes specific application.
  6. Open "Documents" folder from your chosen installation media download folder and remove folders containing previously failed downloads.
  7. Enable scheduled task "Centero Software Manager - download" and run it.
  8. Re-run "Bitsadmin /list /allusers" command and confirm download has started successfully.

Solution 2:

  1. Change "Centero Software Manager - download" scheduled task run account to a domain account that has privileges for your chosen installation media download folder. 
  2. Select "Run only when user is logged on" and "Run with highest privileges" checkboxes from scheduled task