New Articles | Centero SOFTWARE MANAGER Knowledge Base

Overview of the Centero Software Manager

Published on: 17/07/2018 in Service Description

Centero Software Manager ( CSM ) automatizes the annoyingly frequent security updates for the widely used, free third party applications and prevents vulnerabilities. For more general information regarding on CSM, visit our public website . In thi...
Support

Published on: 17/07/2018

All Centero Software Manager customers are entitled to unrestricted support for Centero Software Manager application. Email is used as support channel. If you don't find solution for your problem from this knowledge base, don't hesitate to ...
Process description for CSM for SCCM and WSUS

Published on: 17/07/2018 in Service Description Solution works on different platforms

Centero Software Manager process main tasks are illustrated in picture below.
Migrating CSM for WSUS to a new server

Created on: 14/03/2018 in Migration CSM for WSUS

Existing server 1. Disable the service in WSUS integration in Service status section . 2. We recommend to use the existing self signed certificate. It is already shared to managed workstations in most of the cases. Export the...
CSM for SCCM cannot import a 3rd party software

Created on: 01/03/2018 in Troubleshoot CSM for SCCM Importing a 3rd party software fails

Issue: There are problems when trying to import a 3rd party software. Possible solutions: 1. Check out the following log C:\ProgramData\Centero\Software Manager\Logs\SCCM-Management.log . There might be a error with following tex...
CSM won't send billing information

Created on: 01/03/2018 in Troubleshoot

Issue: CSM installation isn't sending logs or billing information to Centero. Possible solutions: 1. There is an account running Centero Agent service. If the account doesn't have write permission to the following regi...
Could not read SCCM collections from SCCM Information.xml

Created on: 01/03/2018 in Troubleshoot CSM for SCCM CSM won't start

Error message: Could not read SCCM collections from C:\ProgramData\Centero\Software Manager\SCCM\SCCM Information.xml! Solution: 1. Delete the following file: C:\ProgramData\Centero\Agent\Modules\4.6\CMM\ThreshDir\sche...
Oracle Java Runtime Environment 8.0.1610.12 and C:\sun folder

Created on: 14/02/2018 in Service Announcements Service Applications

We have found a bug n Oracle Java Runtime Environment Installer in a version 8.0.1610.12 . When a package is installed using the SYSTEM account, ( CSM uses SYSTEM account for installation.) Installer creates a folder C:\sun . We h...
CSM for WSUS - Troubleshooting import error

Created on: 01/02/2018 in Management CSM for WSUS

Sometimes importing 3rd party software to WSUS might result as an error. CSM notifies clearly if there's something wrong with imports. 1. There are a few possible scenarios how software import can fail. Retrying the import usually so...
CSM for Servers - Requirements

Created on: 01/11/2017 in Implementation CSM for Servers

There are a few requirements for devices using Centero Software Manager for Servers. Operating system version must be Windows Server 2008 or newer Microsoft .NET-framework version 4.x (if inspecting feature is used) ...