Service Description of Centero Software Manager

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Centero Software Manager Service
Centero Software Manager (CSM) Service automatizes the lifecycle management for often-updated and widely used applications. You’ll find more general information from Centero Software Manager’s web site and this knowledge base. ...
Platform
Platform Description Centero Software Manager’s platform is composed of 3rd party platform services, in which the 3rd party service provider is responsible for the platform’s function and its retrievability. Different Centero Software M...
Order and Delivery
Ordering The Service The Customer orders the service via the Management Portal . If the Customer doesn’t have a user ID for the Management Portal, the Customer can get one by registering to the Management Portal. In normal circumstances the ...
Background Processes
Background Processes Description For the Supported Applications included in the Centero Software Manager Service, the release will be done according to the process described below. For the Applications included in the Application Management Service...
Client Applications
CSM Cloud Client CSM Cloud Client is an application both CSM Cloud and CSM Cloud for Servers need in order to work. The application needs to be installed on each device you want to manage with CSM Cloud. In addition, you need to install CSM Cloud ...
Management Portal
The Customer can, to certain extent, manage the Centero Software Manager Service’s functions on the internet, in the Management Portal's web-based user interface. The Customer gains access to the Management Portal when they order the Servi...
Support And Maintenance
Support information The contact information of the support service is available here . The communication with the support services is done via e-mail. Support Levels and Response Times The Provider's support will react, process the Customer...
Customer Communications
Any public, commercial communication related to the Service will be done on the Service’s public web site. Any technical guidance related to the use of the service, including information on service changes and disruptions, will be done via ser...
Pricing And Invoicing
Pricing model The pricing of the Service is based on the scope of the use. The Pricing model is order-based, and the service is invoiced monthly, based on the actual use of the previous month. The scope of the use is based on, depending on the CSM ...
Termination
If the Service is terminated, or if individual applications are removed from the Service, the Customer's content will not be deleted from the Service. On the Customer’s request, the content can be anonymized to the extent it’s possib...
CSM for Intune
Description of CSM for Intune CSM for Intune integrates into the Customer’s Microsoft Intune management system. The integration is done through the Centero Azure AD Connector and CSM for Intune Azure AD Application background applications...
CSM for SCCM
Description of CSM for SCCM CSM for SCCM integrates into the Customer's Microsoft System Center Configuration Manager (SCCM) management system. The integration is done through the Client Software and the CSM background services. CSM for SCCM co...
CSM for WSUS
CSM for WSUS integrates into the Customer’s Windows Server Update Services (WSUS) service. The integration is done through the Client Software and the CSM background services. CSM for WSUS configures the WSUS service’s 3rd party Applicat...
CSM Cloud
For the CSM Cloud to work, you need to install a Client Software (CSM Cloud Client) onto each target device where you want to install Applications or Microsoft updates with the Service. CSM Cloud is based on the Windows Server Update Services (WSUS...
CSM Cloud for Servers
The functions of CSM Cloud for Servers are based on the CSM Cloud Product. CSM Cloud for Servers is a version of CSM Cloud, designed for servers. Thus, the description of the previous CSM Cloud section is also valid for CSM Cloud for Servers. ...
CSM Packages
In the CSM Packages service the Customer is only granted access to the manual use of the CSM applications selected to the service. The packages can be downloaded from the Portal, requested from our support, or downloaded into the desired location wi...
CSM for Partners
CSM for Partners is a procurement model designed for IT service providers, allowing the service providers to offer CSM products for their customers with a consistent pricing model. The model requires a separate agreement between the Customer and the...
Additional Service: Inventory and Inventory Reports
The Provider’s Customers can, without an additional fee, use an inventory feature. The feature requires the installation of the CSM Cloud Client software onto the devices the Customer wishes to include in the inventory feature’s domain. ...
Additional Service: Customer-Specific Application Packaging
Description of Customer-Specific Application Packaging Customer-Specific Application Packaging is a service where the Customer orders separate Application Packagings from the Provider. The Packagings can be used, for instance, in the Customer&rsquo...
Data Protection
The Provider is committed to maintaining the privacy of the Service’s content. You’ll find more detailed information from the Provider’s Privacy Policy , which all users of the Service must accept. ...