Service Description of Centero Software Manager

Centero Software Manager (CSM) Service automatizes the lifecycle management for often-updated and widely used applications. You’ll find more general information from Centero Software Manager’s web site and this knowledge base. ...

Platform Description Centero Software Manager’s platform is composed of 3rd party platform services, in which the 3rd party service provider is responsible for the platform’s function and its retrievability. Different Centero Software Manager produ...

Ordering The Service The Customer orders the service via the Management Portal . If the Customer doesn’t have a user ID for the Management Portal, the Customer can get one by registering to the Management Portal. In normal circumstances the Servic...

Background Processes Description For the Supported Applications included in the Centero Software Manager Service, the release will be done according to the process described below. For the Applications included in the Application Management Service...

CSM Cloud Client CSM Cloud Client is an application both CSM Cloud and CSM Cloud for Servers need in order to work. The application needs to be installed on each device you want to manage with CSM Cloud. In addition, you need to install CSM Cloud ...

The Customer can, to certain extent, manage the Centero Software Manager Service’s functions on the internet, in the Management Portal's web-based user interface. The Customer gains access to the Management Portal when they order the Service. Manag...

Support information The contact information of the support service is available here . The communication with the support services is done via e-mail. Support Levels and Response Times The Provider's support will react, process the Customer’s s...

Any public, commercial communication related to the Service will be done on the Service’s public web site. Any technical guidance related to the use of the service, including information on service changes and disruptions, will be done via service b...

Pricing model The pricing of the Service is based on the scope of the use. The Pricing model is order-based, and the service is invoiced monthly, based on the actual use of the previous month. The scope of the use is based on, depending on the CSM ...

If the Service is terminated, or if individual applications are removed from the Service, the Customer's content will not be deleted from the Service. On the Customer’s request, the content can be anonymized to the extent it’s possible. When the Ser...

Description of CSM for Intune CSM for Intune integrates into the Customer’s Microsoft Intune management system. The integration is done through the Centero Azure AD Connector and CSM for Intune Azure AD Application background applications, and ...

Description of CSM for MECM CSM for MECM integrates into the Customer's Microsoft Endpoint Configuration Manager (MECM) management system. The integration is done through the Client Software and the CSM background services. CSM for MECM configure...

CSM for WSUS integrates into the Customer’s Windows Server Update Services (WSUS) service. The integration is done through the Client Software and the CSM background services. CSM for WSUS configures the WSUS service’s 3rd party Applications (local ...

For the CSM Cloud to work, you need to install a Client Software (CSM Cloud Client) onto each target device where you want to install Applications or Microsoft updates with the Service. CSM Cloud is based on the Windows Server Update Services (WSUS...

The functions of CSM Cloud for Servers are based on the CSM Cloud Product. CSM Cloud for Servers is a version of CSM Cloud, designed for servers. Thus, the description of the previous CSM Cloud section is also valid for CSM Cloud for Servers. ...

In the CSM Packages service the Customer is only granted access to the manual use of the CSM applications selected to the service. The packages can be downloaded from the Portal, requested from our support, or downloaded into the desired location wi...

CSM for Partners is a procurement model designed for IT service providers, allowing the service providers to offer CSM products for their customers with a consistent pricing model. The model requires a separate agreement between the Customer and the...

The Provider’s Customers can, without an additional fee, use an inventory feature. The feature requires the installation of the CSM Cloud Client software onto the devices the Customer wishes to include in the inventory feature’s domain. With the In...

Description of Customer-Specific Application Packaging Customer-Specific Application Packaging is a service where the Customer orders separate Application Packagings from the Provider. The Packagings can be used, for instance, in the Customer’s CSM...

The Provider is committed to maintaining the privacy of the Service’s content. You’ll find more detailed information from the Provider’s Privacy Policy , which all users of the Service must accept. ...