Articles
Applications Cannot Be Downloaded
Problem: Centero Software Manager won't download installation media and "Download status" in CSM is "Not found". Solution 1 (CSM 2.0.5000 and newer): Run command ping gw-eu.software-manager.com and check if you get response. Make sur...
Application Cannot Find The Installation Media Of The Previous Version
Problem: An application installation might sometimes need the installation media of the previous version, in order to update it. If the installation media is already removed from ccmcache, installation might fail. Solution: MECM client ...
Application Import Fails
Issue: There are problems when trying to import a 3rd party software. Possible solutions: 1. Open Centero Software Manager and select application that is in error state. When selected, press "Retry" from top bar and select whether do you want...
CSM Cannot Be Started
Error message: Could not read MECM collections from C:\ProgramData\Centero\Software Manager\SCCM\SCCM Information.xml! If your CSM for MECM integration was enabled, you can try the solution 1, but if integration was disabled (usually during f...
CSM Cannot Connect to Centero Services
Issue: CSM fails to connect the necessary backend services. Possible solutions: Find out if the troubleshooted server has a sufficient connection to the backend services. 1. The following services should be available via browser in ports 80 ...
Folder Structure for Software Download Location is too long
1. During the initial setup CSM for MECM/WSUS can notify that the folder structure of specified Software Download Location is too long. This is because Windows has a limit of 256 characters for folder structures. 2. If you are positive that your...
Application Import Stuck in Queue
Problem: Centero Software Manager application MECM imports are stuck in "Import queued" -state. Solution 1 Centero Agent is not running. Open services.msc console. Make sure "Centero Agent" service is running. If not, please start it. If s...
Scheduled Task Missing or Corrupted
Problem: CSM doesn't download new application versions and you receive the following error message when you click Start download in CSM: This might be caused by a missing or corrupted "Centero Software Manager - download" scheduled task S...
Update Task Sequence Greyed Out
Problem: Task sequence list is greyed out in CSM even though you have a task sequence and a group inside the task. Troubleshoot Solution 1: Make sure CSM's service account has Operating System Deployment Manager role assigned in Confi...