Troubleshoot

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CSM Cannot Be Started
Error message: Could not read SCCM collections from C:\ProgramData\Centero\Software Manager\SCCM\SCCM Information.xml! If your CSM for SCCM integration was enabled, you can try the solution 1, but if integration was disabled (usually during f...
Application Import Fails
Issue: There are problems when trying to import a 3rd party software. Possible solutions: 1. Open Centero Software Manager and select application that is in error state. When selected, press "Retry" from top bar and sele...
Imports Stuck in Queue
Problem: Centero Software Manager application SCCM imports are stuck in "Import queued" -state. Troubleshoot : 1. Centero Agent is not running. Open services.msc console. Make sure "Centero Agent" -...
Applications Cannot Be Downloaded
Problem: Centero Software Manager won't download installation media and "Download status" in CSM is "Not found". Troubleshoot : Open command prompt as administrator Run command: bitsadmin /list /all...
Folder Structure for Software Download Location is too long
1. During the initial setup CSM for SCCM/WSUS can notify that the folder structure of specified Software Download Location is too long. This is because Windows has a limit of 256 characters for folder structures. 2. If you are positive t...
CSM Cannot Connect to Centero Services
Issue: CSM fails to connect the necessary backend services. Possible solutions: Find out if the troubleshooted server has a sufficient connection to the backend services. 1. The following services should be available via brow...
Application cannot find the installation media of the previous version
Problem: An application installation might sometimes need the installation media of the previous version, in order to update it. If the installation media is already removed from ccmcache, installation might fail. Solution: SCCM client ...