Troubleshoot

Articles

CSM Cannot Be Started
Error message: Could not read SCCM collections from C:\ProgramData\Centero\Software Manager\SCCM\SCCM Information.xml! Solution: 1. Delete the following file: C:\ProgramData\Centero\Agent\Modules\4.6\CMM\ThreshDir\schedule.CollectSCCMInfo...
Application Import Fails
Issue: There are problems when trying to import a 3rd party software. Possible solutions: 1. Open Centero Software Manager and select application that is in error state. When selected, press "Retry" from top bar and select whether d...
Imports Stuck in Queue
Problem: Centero Software Manager application SCCM imports are stuck in "Import queued" -state. Troubleshoot : Open services.msc console Make sure "Centero Agent" -service is running. If not, please start it If service c...
Applications Cannot Be Downloaded
Problem: Centero Software Manager won't download installation media and "Download status" in CSM is "Not found". Troubleshoot : Open command prompt as administrator Run command: bitsadmin /list /allusers If result ...
Folder Structure for Software Download Location is too long
1. During the initial setup CSM for SCCM/WSUS can notify that the folder structure of specified Software Download Location is too long. This is because Windows has a limit of 256 characters for folder structures. 2. If you are positive t...